The telecom industry developed heavily in the second half of the 90s which lead to a huge demand for better billing systems. However, it has only been in the last couple of years that the billing system was given more importance than other crucial elements of the telecom industry. Thanks to mobile device technology, this has lead the way for a very strong telecom Intelligent Billing system that meets all of the necessary needs of our modern digital era.
There are now numerous billing solution providers all around the world that are regularly adding new features and components to their billing systems to ensure that telecoms and their customers don’t have any billing problems.
The Billing Process
Steps involved in a simple billing system:
1. Call data collection
2. Organised storage of this data into the customer database
3. Call charges calculation
4. Inclusion of extra charges
5. Bill processing
6. Invoice creation
7. Sending out of invoices to customers
Benefits of This Solution Are
Creation of a bill that is itemised:
Thanks to telecom billing systems, telecom companies can actually give their customers bills that have details of their calls as well as any other specific services they may be using.
Increased billing accuracy:
The majority of telecom companies have a lot of customers and, as a result, they need to make sure that their billing is accurate and free of errors. By using telecom billing system providers, this can ensure that all bills generated are completely accurate.
Quick and easy availability of information to call centre or customer service agents:
With an efficient billing system, call centre and customer service agents can quickly handle any customer queries and get all of the information they need in seconds. This will result in more satisfied customers which will ensure the telecom provider has a higher customer retention rate.
Checking of duplicated records:
With a robust billing system, it is much easier to find duplicate records and delete them from the system. This will also help fake information be more easily detected such as duplicate social security numbers etc.
Due to the widespread use of smart phones and other smart devices, most telecoms are now providing electronic bills and statements. This is not only good for the environment but also reduces costs associated with paper bills such as purchasing printing and distribution fees.
Upcoming telecom solutions:
Convergent billing – Convergent billing is exactly what it sounds like, the listing of different charges for different services on only one bill or invoice. For example, this may include IPTV charges, data charges, postpaid bill etc, which will all be listed on one invoice instead of separate bills. This will also help with marketing different services and even marketing bundled services at a lower price to get more customers.
Cloud computing – Cloud based billing solutions will soon be implemented in the years to come by most telecom companies. This is because it will reduce costs as well as ensure that customer data remains secure. Additionally, cloud computing is a highly scalable technology which means that it will continue to grow in demand over time.
Self service facilities – Lastly, self service facilities will also grow in popularity due to the fact that fewer customer agents will be needed which will lower costs. This service will enable customers to manage their own plans and accounts, completely on their own.
In these times, it is essential that telecom companies have robust billing systems and solutions, since without it, they will not be able to provide the high quality of service that customers have grown to expect.